Smart data strategy for a global Swiss FMCG business

How must an FMCG business position itself in order to operate in a data-driven and customer-centred manner? What measures are needed in order to increase customer loyalty in the D2C sector and to use customer insights for the development of wholesale channels and innovations?
We have developed a holistic (smart) data strategy for our clients. This has included designing the Loyalty Program as well as developing client-focused use cases in the CRM and the digital and in-store experience fields, as well as developing the operating model for overall execution. In parallel to this our IT/ digital experts have defined a roadmap for upgrading the technology stack. Retail Capital Partners is delighted that we can now actively assist our clients not only in with developing strategies but also with the implementation of their business and IT systems.

Holistic transaction and integration advisory services for the takeover of a chain of luxury department stores

What targets make sense in the constantly changing trading environment when it comes to a strategic expansion of the business? How does one assess them as part of a purchasing process and in relation to synergies in the future business environment? How do you already set up a comprehensive integration/strategy program during the closing phase?
We have assisted one of the leading retail groups in Europe in relation to the entire process of buying an international chain of luxury department stores and the subsequent integration of existing luxury department stores. The process included carrying out full commercial due diligence incl. the evaluation of upside potentials and synergy effects. Once the deal was signed an integration and strategy program was immediately set up on a collaborative basis within an overarching PMO in order to harmonize the identified potentials and synergies.

Design and implementation of a marketplace model for leading operators of department stores

In recent years marketplaces and platform models have become the key driver of growth for e-commerce business. How do you make a quick transition from a retail company to a platform operator while maintaining a consistent customer experience?
Retail Capital Partners has assisted leading multi-category retailers in the European premium and luxury segment with the conceptualization and implementation of a curated marketplace model. We provided end-to-end support throughout the process, from strategy development, the conceptualisation and the implementation of operational functions through to the technical infrastructure. Here our proven marketplace approach includes defining the strategy and formulation of the business model, the designing of the customer experience, the technical marketplace architecture, and the organisational model and processes throughout a structured phase model.

Performance management for a wholesaler operating in various business segments

How can the performance of an independent cooperative with complex and varied business segments be improved despite challenging business structures and declining market growth?
We help one of the leading wholesalers in Austria to achieve a lasting improvement in the level of performance of one of its business units. Retail Capital Partners assists with the whole process from the initial evaluation of the situation, concept development, the mapping of the measures in a budgeting & measures plan as well as providing support with implementation.
Our project methodology includes operational, structural and strategic levers for achieving lasting improvements in performance. The approach to consulting that we use at RCP includes the early involvement of line managers during the analysis phase which significantly increases the level of commitment and the success of implementation.

Development of a sustainable product range for a pan-European fashion online pure player

How can affordable prices, sustainability and profitability be reconciled? What values do consumers pay the most attention to beyond price and quality? How can ESG criteria be meaningfully integrated at all corporate levels? Our experts developed a sustainability concept and implemented measures for a smart-budget fashion company that’s active in 20 countries. The challenge: young shoppers are paying more attention to environmental and labor ethics aspects. At the same time, shopping budgets are tightly limited. Working closely with the supplier Onsite, Sourcing and Supply Chain Management, as well as Marketing, we were able to introduce a more sustainable product line to the market in just a few months, and it’s been very well received by customers. The result: Sustainable but Affordable Fashion is now the company’s fastest growing segment.